FAQ
Check out the most frequently asked questions about our shipments.
If you have any questions, feel free to contact us, and we will respond as soon as possible.
All our shipments are handled by specialised medical freight and premium courier companies. Thanks to our cooperation with these experienced carriers, we can guarantee the highest quality of handling service and complete assurance that your autoclave will arrive in perfect condition.
Delivery across major metropolitan areas in Australia is express and typically takes just 2–5 business days from the moment the order is verified and dispatched. For regional locations, shipping can take slightly longer depending on the carrier route. You will receive live tracking updates to monitor the delivery timeframe.
The delivery cost will be provided at checkout based on your shipping address. Every shipment is processed via premium insured courier networks, ensuring that we deliver safely and securely right to your clinic, practice, or business address.
If the ordered autoclave is temporarily out of stock, we will contact you to inform you about the estimated delivery time and discuss possible alternative solutions. Our goal is to deliver your equipment as quickly as possible, which is why we continuously monitor stock levels and keep our customers informed of any delays.
Yes, all shipments are fully insured, which means that in the event of loss, damage, or any delivery issue, you are fully protected and can expect a prompt resolution. If you notice any damage to the packaging upon receiving your parcel, we recommend filing a damage report with the courier and contacting us immediately.
Yes, once your package has been dispatched, you will receive a tracking number, allowing you to monitor the current status of your delivery. Tracking information will be available on the assigned carrier's website.
Returns Policy
Returns Orders from Enbio Australia can be returned within 14 days from the delivery date.
How to package the product? To avoid damage during transport, please ensure that the returned item is carefully packed, preferably in its original shipping box.
How to initiate a return? To return an item, please send an email to our support email address, including your order number, invoice number, and details of the product you wish to return.
When will I receive my refund? Once we receive your returned item, we will send you a confirmation email. The refund will be processed within 14 days. However, before issuing the refund, we reserve the right to verify that the returned item is in the same condition as when it was shipped, undamaged, and fully functional.
What do we offer our customers?
